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Problems to perform conferences to external numbers

Publication Date:  2018-08-16 Views:  176 Downloads:  0
Issue Description

Conferences to external numbers: 
 The way the conferences are performed is the following:

Press the “conf” button to start the conference and add two external users pressing the prefix 9 to go out

Important: When a call has been establish with an external user ( caller or called) and the conference is started is possible to  establish the call, even if it’s a local number. However at adding a participant with a local number it is not possible

IMPORTANT:


At the  conference only takes cellphone numbers with the prefix “04455”  does not allow local numbers or ATT


Alarm Information

N/A

Handling Process



For the issue that the conference can
not add an external number failed:




       

Form the log I see the trunk to PSTN is sip.  As the invite for conference has some internal segment . you should run the command below to close those
internal segment of conference on the sip trunk to PSTN


        

config protocol sip officeno XX domainname XXX sipmsgwithconfinfo no




Root Cause

missing configuration that was fixed with config protocol sip officeno XX domainname XXX sipmsgwithconfinfo no

Solution

missing configuration that was fixed with config protocol sip officeno XX domainname XXX sipmsgwithconfinfo no

Suggestions

N/A

END