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T&H Curve time differnet with real time

Publication Date:  2018-09-14 Views:  77 Downloads:  0
Issue Description

Customer feedback that the T&H Curve real time doesn't match with the actual date and time.  



 

Alarm Information

The Curve time is different the PC time.

Handling Process

1. Check if the curve time change or not. Form below pictures. The curve time is changing normally. But they are different form real time in PC. And it is same issue for other devices.

  

 

2. Check the date of NetEco6000 sever.

Method1. Check the data in PowerEcho. NetEco Maintenace—Time/TimeZone Configuration.


 Method2. Check the date by putty.

Ø  Log in Neteco6000 sever as user ossuser by putty. Default password of root: Changeme_123

Ø  Type the command to check the sever date.

    # date

  

    We found that the server time is different with the real time.

   

3. Login PowerEcho to change the sever time.

   



Root Cause

 The sever time is different with real time. So the T&H curve display a wrong time.



Solution

 Change the sever time in PowerEcho.



Suggestions

 For all time inconsistent issue on NetEco.

 1. Data reported form devices, Check if the devices’ time is same as real-time.

 2. Data generated by the NetEco, Check if the NetEco sever time same as real-time.



END