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SMC2.0 - EUA module problem

Publication Date:  2018-09-17 Views:  211 Downloads:  0
Issue Description

Customer reported an issue with the EUA module on his SMC test environment where when he tried to configure the BaseDN (DC=intra-int,DC=bdf-int,DC=local) field on the Corporate Directory Servers page he receives the following error:


"Invalid system parameter value. (Error code 0x23E2DFD9)". The same applies also for when configuring the AD filter criteria field when he sets:

MemberOf=CN=AU_CONNECT,OU=15_SIAMGLS,OU=Commun,OU=Composants_Securite,OU=RESSOURCES,DC=intra-int,DC=bdf-int,DC=local


Alarm Information







Handling Process

We have requested from the customer the firmware version fo the EUA module and also the SMC2.0 test environment and the settings for the production environment where this issue is not encountered.

Customer provided the below:


SMC Version : V600R006C00SPC600

EUA Version :  V600R006C00SPC500


He also provide the screenshot of the reported error as per the below picture:




After he clicks on Save he receives the following:



The settings for the production environment 


Base DN : DC=intra,DC=bdf,DC=local

AD filter criteria : MemberOf=CN=AU_CONNECT,OU=Commun,OU=Composants_Securite,OU=RESSOURCES,DC=intra,DC=bdf,DC=local


We have requested the following logs and information to further analyze the reported issue:


 - the time when the issue happened

 - logs


Linux OS: login eua server, collect all logs in the directory /home/euauser/local_log




Windows OS: Logs from the directory

D:\EUA\EUA_OpenAS\kernel\OpenAS_Tomcat7\local_log(local_log or log)





Root Cause

After we have confirmed with our Research and Development Team the reported issue is a software bug.

Solution

After we have analyzed the provided logs we have confirmed with our Research and Development Team, customer needed to upgrade the whole solution to CloudEC V600R006C10SPC300 Enterprise On-Premises, for Conferencing Only and follow the product documentation and the version mapping in order to upgrade all network elements.


 

Layer

NE

Version

Upgrade Tool (The version number of the upgrade tool is represented in SPCAXX format and uses the latest version at the Huawei Technical Support website.)

Solution Verification

Remarks

Version Link at the  Support_E Website

Version Link at the  Support Website

Ugrade tool  Link at the  Support_E Website

Ugrade tool  Link at the  Support Website

 

CloudEC

CloudEC V600R006C10SPC300

N/A

 

 

 

 

 

 

Platform

eCGP

CGP V200R018C10SPC300+ CGP V200R018C10SPC306

CGP UpgradeToolV200R018C10SPC306

RH2288

Tight coupling,CloudMCU included

http://support.huawei.com/enterprisesoftware/SoftwareVersionActionNew%21showVDetailNew?idAbsPath=fixnode01%7C7881490%7C21781198%7C21781768%7C21781990%7C21940990&pid=21940990&vrcid=23054426&lang=en

http://support.huawei.com/carrier/navi?coltype=software#col=software&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782544/PBI1-21793683

 

 

OSS layer

eSight

eSight V300R009C00SPC200+eSight V300R009C00CP2001

 

 

Tight coupling

http://support.huawei.com/enterprise/en/esight-solution/esight-pid-9184477/software/

http://support.huawei.com/carrier/productNewOffering?col=product&allProduct=true&path=PBI1-8132379/PBI1-8132381/PBI1-8132383/PBI1-9184477&resTab=SW

 

 

FusionSphereOpenStack

FusionsphereOpenStack V100R006C10SPC551

 

 

E9000

http://support.huawei.com/enterprise/en/cloud-computing/fusionsphere-openstack-pid-21100528/software

http://support.huawei.com/carrier/navi#col=software&path=PBI1-21430725/PBI1-21430806/PBI1-21431666/PBI1-21462737/PBI1-21100528&pbi=PBI1-21100528

 

 

SessionInsight

SessionInsight V100R019C00SPC100

 

 

 

http://support.huawei.com/enterprise/en/enterprise-communications/sessioninsight-pid-21482867/software

http://support.huawei.com/carrier/productNewOffering?col=product&path=PBI1-21262245/PBI1-21782535/PBI1-21782536/PBI1-19975005/PBI1-21482867&resTab=SW

 

 

VTS Tool

iManager Tools-VTS V200R013C08SPC780

 

 

Tight couplingEC included

http://support.huawei.com/enterprise/en/cloud-enterprise-communications-solution/cloudec-solution-pid-21941385/software

http://support.huawei.com/carrier/navi#col=software&path=PBI1-21262245/PBI1-21782535/PBI1-21782536/PBI1-19975005/PBI1-22110692

 

 

Service layer

USM_EUA

CloudUSM_EUA V600R006C10SPC500

 

Y

Tight coupling

http://support.huawei.com/enterprise/en/telepresence-and-videoconferencing/cloudusm-eua-pid-22730008/software

http://support.huawei.com/carrier/navi?coltype=software#col=software&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-22730008

 

 

SMC

SMC2.0 V600R006C10SPC900

 

Y

Tight coupling

https://support.huawei.com/enterprise/en/enterprise-communications/smc2.0-pid-6644576/software/23272626?idAbsPath=fixnode01%7C7881490%7C21781198%7C21781768%7C21781990%7C6644576

https://support.huawei.com/enterprise/en/enterprise-communications/smc2.0-pid-6644576/software/23272626?idAbsPath=fixnode01%7C7881490%7C21781198%7C21781768%7C21781990%7C6644576

 

 

Bearer layer

CloudMCU

CloudMCU V600R006C10SPC500

 

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/cloudmcu-pid-21793683/software/

http://support.huawei.com/carrier/navi?coltype=software#col=software&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782544/PBI1-21793683

 

 

RSE6500

RSE6500 V500R002C00SPCd00

 

 

Tight coupling

http://support.huawei.com/enterprise/en/telepresence-&-video-conferencing/rse6500-pid-19965126

http://support.huawei.com/carrier/navi?coltype=software#col=software&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782544/PBI1-17527

 

 

MCU8660
MCU8650
MCU8650C

ViewPoint 8660 V100R008C03SPCg00

 

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/viewpoint-8660-pid-17527/software/

http://support.huawei.com/carrier/navi?coltype=software#col=software&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782544/PBI1-7951688

 

 


VP9660-X86
VP9650-X86
VP9630-X86

VP9660 V600R006C10SPC400

 

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/vp9660-pid-7951688/software/

http://support.huawei.com/carrier/navi?coltype=software#col=software&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782544/PBI1-7951688

 

 

VP9660-NP
VP9650-NP
VP9630-NP

VP9660 V500R002C10SPCe10

 

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/vp9660-pid-7951688/software/

http://support.huawei.com/carrier/navi?coltype=software#col=software&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782544/PBI1-7951688

 

 

Access layer

SE1000

SE1000 V300R019C00SPC100

 

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-core-network/se1000-pid-21359693/software/

http://support.huawei.com/enterprise/zh/enterprise-core-network/se1000-pid-21359693/software/

http://support.huawei.com/carrier/navi?coltype=software#col=software&path=PBI1-21262245/PBI1-21435190/PBI1-21435924/PBI1-19975007/PBI1-21359693

http://support.huawei.com/enterprise/zh/enterprise-core-network/se1000-upgradetool-pid-22610522

Terminal layer

TE60

TEX0 V600R006C10SPC400

N/A

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/te60-pid-7862268/software/

http://support.huawei.com/carrier/navi?lang=zh&coltype=software#col=software&lang=zh&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-7862268

 

 

TE50

TEX0 V600R006C10SPC400

N/A

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/te50-pid-7862264/software/

http://support.huawei.com/carrier/navi?lang=zh&coltype=software#col=software&lang=zh&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-7862264

 

 

TE40

TEX0 V600R006C10SPC400

N/A

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/te40-pid-19953510/software/

http://support.huawei.com/carrier/navi?lang=zh&coltype=software#col=software&lang=zh&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-19953510

 

 

TE30

TEX0 V600R006C10SPC400

N/A

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/te30-pid-7951671/software/

http://support.huawei.com/carrier/navi?lang=zh&coltype=software#col=software&lang=zh&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-7951671

 

 

TE10

TE20 V500R003C30SPCa00

N/A

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/te10-pid-21687954/software/

http://support.huawei.com/carrier/navi?lang=zh&coltype=software#col=software&lang=zh&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-21687954

 

 

TE20

TE20 V500R003C30SPCa00

N/A

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/te20-pid-21456499/software/

http://support.huawei.com/carrier/navi?lang=zh&coltype=software#col=software&lang=zh&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-21456499

 

 

TEMobile

TEMobile V600R006C10SPC300

N/A

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/te-mobile-pid-19926981

http://support.huawei.com/carrier/navi?lang=zh&coltype=software#col=software&lang=zh&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-19926981

 

 

TE Destop

TE Desktop V600R006C10SPC300

N/A

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/te-desktop-pid-21085848/

http://support.huawei.com/carrier/navi?lang=zh&coltype=software#col=software&lang=zh&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-21085848

 

 

TE Desktop for Mac

TE Desktop for Mac V600R006C10SPC300

N/A

 

Tight coupling

http://support.huawei.com/enterprise/en/telepresence-&-video-conferencing/te-desktop-for-mac-pid-21397981

http://support.huawei.com/carrier/navi?lang=zh&coltype=software#col=software&lang=zh&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-21397981

 

 

Web Client

TE WebClient V600R006C10SPC500

N/A

 

Tight coupling

http://support.huawei.com/enterprise/en/telepresence-&-video-conferencing/te-webclient-pid-22019720

http://support.huawei.com/carrier/navi?lang=zh&coltype=software#col=software&lang=zh&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-22019720

 

 

VCT

ViewPoint 9030 V100R011C03SPC400

N/A

 

Loop coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/viewpoint-9030-pid-17491/software/

http://support.huawei.com/carrier/navi?lang=zh&coltype=software#col=software&lang=zh&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-17491

 

 

TP3106

TP3106 V100R002C10SPC200

N/A

NA

Tight coupling

http://support.huawei.com/enterprise/en/telepresence-and-videoconferencing/tp3106-pid-5964057/software

http://support.huawei.com/carrier/navi?coltype=software#col=software&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-5964057

 

 

DP300

DP300 V500R002C00SPCe00

N/A

 

Tight coupling

http://support.huawei.com/enterprise/en/enterprise-cloud-communications/dp300-pid-8186117/software/

http://support.huawei.com/carrier/productNewOffering?col=product&path=PBI1-21262245/PBI1-21435190/PBI1-21435913/PBI1-21782539/PBI1-8186117

 

 

 

Customer needs to upgrade the USM_EUA to CloudUSM_EUA V600R006C10SPC500

END