No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

IPC 6625-Z30 camera cannot obtain any IP address in order to be configured

Publication Date:  2018-09-27 Views:  234 Downloads:  0
Issue Description

The IPC 6625-Z30 camera cannot obtain any IP address in order to be configured via LAN with the PC/laptop, thus the web administrative page could not be access to further operate it.


Solution

1. Connected to the IPC camera via serial port using a serial cable and observed from that the startapp.sh file it is missing. This file is neccesary for booting up the camera.



2. Run the command ps and observe the system files preserved on its flash memory:


Indeed, without the startapp.sh file the camera will not boot again and the only solution is to re-install the firmware.


3. Check the current version from the drv_version file using the command cat /usr/app/bin/drv_version



4. Considering the current version of the camera we need to set the target upgrade version to a matching one which is: IPC_V2R2C20_V200R002C20SPC300

When you upgrade the package to the device, use the following command to upgrade: update -f /home/admin/IPC_V2R2C20_V200R002C20SPC300.bin




5. After the upgrade the camera successfully obtained an IP address from the PC/laptop and could be accessed on its default IP to be configured properly.

END