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Failure to Load Menu Options or Icons in the VSM Client Window

Publication Date:  2012-07-19 Views:  300 Downloads:  0
Issue Description
In the VSM client window, the main menu, toolbar, and icons are displayed abnormally.
Alarm Information
Handling Process

    Step 1     Shut down the VSM client.

    Step 2     Delete all the files in the following path on the VSM client:

On Windows: D:\vsm\client\configuration

    Step 3     After you restart the VSM client, a user configuration file is automatically generated.


Root Cause
Operations are performed improperly or an abnormality occurs during the installation of a VSM client. As a result, the index files of earlier versions are not properly deleted.