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No Output from the System Serial Port

Publication Date:  2012-07-19 Views:  227 Downloads:  0
Issue Description
After the maintenance terminal is connected to the VTL3500 through the system serial port, no
data is output on the terminal.
Alarm Information
None
Handling Process
Step 1 Ensure that the cable is properly connected to the serial port. For how to connect the cable to
the serial port, see the Oceanspace VTL3500 Virtual Tape Library User Guide.
Step 2 Ensure that the cable connected to the serial port is in good condition.
Step 3 If the problem persists, contact Huawei Symantec technical support engineers.
----End
Root Cause

Possible Causes
 The cable is improperly connected to the serial port.
 The cable connected to the serial port is faulty.

After replacing the cable connected to the serial port, if no data is output from the serial port,
you can determine that the cable connected to the serial port is faulty.

Suggestions
None

END