Failing to Scan Virtual Tape Libraries/Drives by the Backup Software on the Backup Server

Publication Date:  2012-07-19 Views:  128 Downloads:  0
Issue Description
After the VTL3500 is assigned to the backup server, the OS on the backup server can discover
the assigned virtual tape library/driver, but cannot access the virtual tape library/driver.
Alarm Information
None
Handling Process
Step 1 Check the driver of the backup software.
Ensure that the driver matches the property of the tape library/drive. It is suggested to use drivers
of specified versions for certain backup products. To set or upgrade the backup software, see
the backup software manual.
Step 2 Ensure that you need not install multiple installation packets of the backup software in the same
backup server; otherwise, these installation packets may conflict with each other.
Step 3 Check serialization.
Step 4 If the problem persists, contact Huawei Symantec technical support engineers.
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Root Cause

Possible Causes
 The driver of the backup software on the backup server is improperly installed.
 The cause lies in the patches or upgrade related to the serialization of the backup software.

 If the OS on the backup server can scan the device, but the backup software cannot discover
the device, check the driver of the backup software. Ensure that the driver matches the
property of the tape library/drive. It is suggested to use drivers of specified versions for
certain backup products.
 If the OS can scan the device, but the backup software cannot scan the device, check the
serialization. The VTL3500 supports serialization. Serialization means to transfer the
content of objects to the serial flow. Serialization can decide the owner of each component,
such as a robot, slot, or tape drive. If the device is displayed in the backup software, but
not attached to the expected component, it may be related to serialization. For details on
patches or upgrade related to the serialization of the backup software, see the backup
software manual.

Suggestions
None

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