A customer provides the feedback that the license usage information displayed on the VSM is incorrect. To view license usage information, perform the following operations:
1. Log in to the VSM client.
2. Choose Help > License Management > License Information.
3. In the License Information dialog box, view the license condition.
The confirmation with the customer shows that a device has been deleted from the VSM, but not in a proper way. As a result, configurations of the device still remain in the database.
Step 1 Navigate to the %IMAP_ROOT%\server\cbb\ip\dmf\bin\ path.
%IMAP_ROOT% specifies the installation directory of the VSM.
Step 2 Execute the runConvertLicense.bat file to update the calculation for VSM license usage.