Incorrect License Usage Information

Publication Date:  2012-07-19 Views:  93 Downloads:  0
Issue Description
A customer provides the feedback that the license usage information displayed on the VSM is incorrect. To view license usage information, perform the following operations:
1.         Log in to the VSM client.
2.         Choose Help > License Management > License Information.
3.         In the License Information dialog box, view the license condition.
Alarm Information
None.
Handling Process
The confirmation with the customer shows that a device has been deleted from the VSM, but not in a proper way. As a result, configurations of the device still remain in the database.
Root Cause
None.
Suggestions

Step 1     Navigate to the %IMAP_ROOT%\server\cbb\ip\dmf\bin\ path.

%IMAP_ROOT% specifies the installation directory of the VSM.

Step 2     Execute the runConvertLicense.bat file to update the calculation for VSM license usage.

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