New Configuration Data Lost Without Restarting the Storage Device

Publication Date:  2012-07-22 Views:  210 Downloads:  0
Issue Description

After removing the old configuration data in CLI mode, users continue to configure services on the S2600 and then power it off. After restarting the system, the configuration data is found to be lost.

The logical type of all the hard disks is displayed as Free disk.

Product and version information:
  • S2600 (with the single controller)
Alarm Information
None
Handling Process
  1. Log in to the storage device through serial ports or management network ports.
  2. Run the command clearcofferdb to remove the configuration data of the storage device.

     

     NOTE:

    The storage device restarts automatically after running the command clearcofferdb successfully.

     

  3. Wait until the restart completes, and then configure services again.
Root Cause
  1. By checking the system log, no configuration data is stored on the coffer disks before the storage device is powered off.
    ......
    Dec 10 10:34:15 AK-I kernel: [143179]No config data in db coffer, use blank configure
    ......
  2. By checking the operation history of the CLI, it shows that the old configuration data was removed in CLI mode and services were configured by users without restarting the storage device.

Conclusion:

  • The new configuration data is not stored into coffer disks and then lost.
Suggestions

This fault can also be removed by upgrading to the latest version of storage software.

 NOTE:

For the steps on upgrading the storage software, see the section "Upgrade" in the supplied configuration guide.

END