How to Troubleshoot the Fault that an Error Occurs on the iNVS Client Software?

Publication Date:  2012-07-23 Views:  87 Downloads:  0
Issue Description
Logging in to the client software fails. A message is displayed, stating that a network or system error exists and connecting to the server fails, as shown in the following:
Alarm Information
None.
Handling Process
Step 1  Verify that the network runs properly as follows:
  1. Choose Start > Run and enter CMD.
  2. In the displayed CMD window, ping XXX (server IP address).
 
Step 2  If the network runs properly, log in to the server to verify that the server processes are normal. In multi-machine mode, verify that the NVS_PNM process is normal. In single-machine mode, verify that the NVS_ClientAppSvr, NVS_StoreSvr, NVS_BusinessSvr, and NVS_SysAdminSvr processes are normal.
Root Cause
Two possible causes:
  1. The network is blocked.
  2. The server process is abnormal.
 
Suggestions
None.

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