User Account for Logging In to a VSM Client Locked

Publication Date:  2012-07-23 Views:  109 Downloads:  0
Issue Description
After a user enters a user name and password in the login dialog box of a VSM client, the system displays a message indicating that the user account is locked.
Alarm Information
None
Handling Process
Step 1     Check whether the user is an illegal user who wants to invade the VSM.

                                Step 2     If the locked legal user is not the admin user, the user account can be unlocked by the admin user.

1.         Choose Administration > NMS Security > NMS User Management from the main menu.

2.         In the NMS User Management navigation tree, click the User node.

3.         Right-click a user and choose Unlock User from the shortcut menu.

                                Step 3     If a legal user forgets the password, the admin user can initialize the database for the user.

1.         Choose Administration > NMS Security > NMS User Management from the main menu.

2.         In the NMS User Management navigation tree, click the User node.

3.         Right-click a user and choose Reset Password from the shortcut menu.

                                Step 4     If the admin user is locked, the system automatically unlocks the user account after 30 minutes by default.

You can set the automatic unlocking time in Account Policy.  Choose Administration > NMS Security > Security Policies from the main menu. In the Security Policy dialog box, click the Account Policy tab, and then set Auto Unlock.

Root Cause
A user account is locked after three consecutive login attempts for the user fail.
Suggestions
None

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