Step 1 Check that the VSM server software and client software function properly by logging in to the VSM client as another user.
Step 2 View user configurations on the VSM client and check whether Forbid user to change password is set to Yes, and Password valid is set to 90 days. If yes, the user does not have the permission to change the password.
l The VSM server or client software malfunctions.
l User configurations are incorrect.