The USG2200TSM FusionCube can’t ping X86 Board

Publication Date:  2012-09-10 Views:  125 Downloads:  0
Issue Description
We can configure the X86 Board in firewall command-line when we configure the USG2200TSM FusionCube.
We can’t ping the address after the IP address is configured. We can check the ARP of X86 Board in firewall command-line by the command dis arp.
Alarm Information
None
Handling Process
1 Check the problems by possible causes orderly. The IP address is configured successfully if we can find the ARP of the new configured IP on firewall.
2 The problem two isn’t existed based on problem 1.
3 Check the configuration of the firewall and make sure the packet filtering is up/
4 Connect the monitor , mouse and keyboard to X86 Board. If the configuration of NIC is correct, we can ping fire wall in turn. Check the firewall configuration of NIC, we find the firewall is up. When we turn it down, the X86 can work normally, such as ping remote desktop.
Root Cause
Possible causes:
1 the IP address of NIC is not configured successfully
2 select the wrong NIC when configure IP
3 the firewall interrupts
4 X86 Board server’s own problem
Suggestions
We should shutdown the firewall of X86’s sever when we configure the USG2200TSM FusionCube, otherwise the X86 will not be able to ping remote desktop.

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