The VSM client can not start

Publication Date:  2012-09-10 Views:  104 Downloads:  0
Issue Description
Double-click the shortcut icon of the client, can’t enter the login screen.
Alarm Information.
Alarm Information
None
Handling Process
Step 1 Follow the prompts to locate and repair.
Step 2 Uninstall the client and then reinstall
Root Cause
May cause the client is unable to start due to the following reasons:
• Operating systems, client files abnormal.
• Desktop shortcut is not updated after upgrade.
• Not set virtual memory may due to have illegally installed VSM client.
Suggestions
None

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