VSM cannot query the interface information of device

Publication Date:  2012-09-12 Views:  96 Downloads:  0
Issue Description
In VSM, add network element successfully. Choose “network element” and right click “NE explorer”, service tree> port management> port information, click “query”, but failed and alarmed “fail to obtain parameter of telnet/ssh”.
Alarm Information
Null
Handling Process
Chose “synchronize network element data”, finished synchronization and queried again, can see the parameter of interface.
Root Cause
1. Checked the device-side setting of telnet/ssh.
2. When device has configured telnet/ssh, checked the configuration of telnet/ssh in VSM.
3. When two-side parameters of telnet/shh is same, if VSM still cannot query the interface information, the reason may be that network element data isn’t synchronized.
Suggestions
After adding network element in VSM, configure the two-side parameter of telnet/ssh correctly, and synchronize to VSM server.

END