The emergency channel of Secospace TSM is always in the state of active

Publication Date:  2012-09-17 Views:  129 Downloads:  0
Issue Description
After add the configuration SACG in Secospace TSM, and complete the interworking configuration in SACG, check the ACL 3099, find out that the emergency channel is always acitved. Check the state of the interworking by display right-manager server-group, the state is active. It’s means that the interworking works and in the state of active, the emergency channel is always actived.
Alarm Information
none
Handling Process
Analyze with the probably causes, check the interworking state with display rigth-manager server-group, found out that the state is active. So remove the causes A and B, because the cause A and B will result in the fault of interworking.

So check the configuration in the right-manager about interworking, found out that the right-manager is configured as server-group.

active-minimun 2, The setup of the minimum number of active SC in SACG is 2, but the actually topology is  SM+SC, so there is only one SC.

Configuration as that, the number can’t reach the minimum number of active SC in SACG, so the emergency channel is actived.

Change the active-minimun to 1, the problem solved.
Root Cause
the causes maybe:

A. SC server down or the communication with SACG failed
B. firewall down or the communication with SC succeed but the port correspondence aren’t opened.
C. The setup of the minimum number of active SC in SACG is bigger than the number of active SC

In this case, the cause is C, the minimum number of active SC in SACG is 2, but actually SC only has one.
Suggestions
none

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