A Telecom customer use domain account to login TSM client, and prompt "authentication fail, unknown error, error code 1100"n the process. After authenticate many times, as the same;
1, collect the TSM log information of the authentication failure terminal, and find that:
DEBUG 2006-3-29 3:14:52 IAAuthentication: Send iden AuthResult_1100 message to UI
DEBUG 2006-3-29 3:14:52 Communication: Logout() succ
INFO 2006-3-29 3:14:52 IAAuthentication: Auth Result.... Error_Code:1100
DEBUG 2006-3-29 3:14:52 Communication: disconnect()
The terminal system time is wrong lead to fail to pass the server authentication;
2, Suggested customers to modify the terminal system time to be the current time.
3, problem is solved.
1, can connect to the authentication server, so network is no problem;
2, check TSM server account login log, find that sometimes can the authentication succeed, sometimes can't the authentication succeed; And only one terminal authentication fail;
3, analysis the reason, and maybe have relation with terminal environment;