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Under UTM mode USG5300 cannot start normally

Publication Date:  2012-11-21 Views:  295 Downloads:  0
Issue Description
USG5300 of a customer network carries on hardware and software version upgrading, software version upgrades from V100R002 to V100R003, after the upgrading is completed, in firewall mode use the version V100R003 start-up successfully. Modify the operation mode of the firewall to UTM mode, reboot, cannot load version and start normally.
Alarm Information
Handling Process
In the startup process upgrades the small bootrom, restart equipment after upgrade completed, can finish the starting and the loading of UTM module in UTM mode.
Root Cause
Check the relevant information of V100R003 version and the BOOTROM version information of the current operating equipment, found the small BOOTROM version which is current operated by the equipment can't support the UTM function of the V100R003 version.