TSM monitoring software cannot alarm normally

Publication Date:  2012-12-13 Views:  215 Downloads:  0
Issue Description
Some client that TSM server reboot at 12:59:03 of May 6 and 17:38:58 of May 10, but the TSM monitoring software did not send the alarm email.

Alarm Information
Handling Process
Open one interface of TSM monitoring software on TSM monitoring server, then logout the system, and login again, it found that interface of TSM monitoring software was initialization state, it means that the software has been restarted.
Root Cause
View the TSM monitoring software log, it exit the monitoring tool, restart on May 10.
But the server rebooting is at May 6, so it did not monitor the problem, log as follows:
[2011-04-01 16:43:24]:[3740]:Remove All Monitor Objects !   -- quit the process, clear up the task object
[2011-04-01 16:43:24]:[3740]:stop the monitor task:SM70 !
[2011-04-01 16:43:24]:[3740]:stop the monitor task:SC61 !
[2011-04-01 16:43:25]:[3740]:stop the monitor task:SC62 !
[2011-04-01 16:43:25]:[3740]:stop the monitor task:SC63 !
[2011-04-01 16:43:25]:[3740]:stop the monitor task:SC71 !
[2011-04-01 16:43:25]:[3740]:stop the monitor task:SC72 !
[2011-04-01 16:43:25]:[3740]:stop the monitor task:SC60 !
[2011-04-01 16:43:25]:[3740]:stop the monitor task:SC68 !
[2011-04-01 16:43:25]:[3740]:all the task have removed!      -- quite the program, clear up the task object
[2011-05-10 17:40:59]:[3308]:Enter InitInstance!         -- start the monitoring tool
[2011-05-10 17:40:59]:[3308]:LoadStdProfileSettings!
[2011-05-10 17:40:59]:[3308]:LoadUIConfig!
[2011-05-10 17:40:59]:[3308]:Load language information!
[2011-05-10 17:40:59]:[3308]:set auto run!
[2011-05-10 17:40:59]:[3308]:Init monitor objects!
[2011-05-10 17:40:59]:[3308]:begin init the monitor task:SM70 !  -- initialize the task
Check the log of server that installed the TSM monitoring software: the system was logout that made TSM monitoring software logout too.
Analyse the TSM monitoring software elements, the soft does not run background, but start along with user login and quit along with user logout.
For the operation system of  TSM monitoring software, do not take the logout operation, you can take the way that locking the screen.