防火墙升级后启动失败的故障处理一例

发布时间:  2013-06-24 浏览次数:  188 下载次数:  0
问题描述
USG2220从V300R001C00SPC500升级到SPC900版本后启动失败,无法进入配置视图,进入到bootmenu菜单里了
告警信息
处理过程
USG2220从V300R001C00SPC500升级到SPC900版本后启动失败,无法进入配置视图,进入到bootmenu菜单里了

Password:O&m15213 //输入boorom口令,进入bootrom菜单 
==============< Main Menu >==============
| <1> Boot System
| <2> Set Startup Application Software
| <3> File Manage Menu...
| <4> Load and Upgrade Menu...
| <5> Modify Bootrom Password
| <6> Reset Factory Configuration
| <0> Reboot
========================================
Enter your choice (0-6): 3 //进入flash文件系统 
=======< File Manage Menu >===========
| <1> Display File List
| <2> Rename File
| <3> Delete File
| <4> Format Device
| <0> Return to Main Menu
=================================
Enter your choice (0-4): 1 //查看flash文件 
File(s) in flash:
1:flash:/private-data.txt 37 bytes 2:flash:/patchnpstate.dat 0 bytes 3:flash:/v300r001c00spc900.bin 44118425 bytes 4:flash:/ssl_vpn_cfg.zip 2062 bytes 5:flash:/vrpcfg.zip 1465 bytes …………………
Total Space: 58651648 bytes! Free Space: 10540032 bytes!
Current boot application software : <flash:/v300r001c00spc500.bin>  //从上述信息可以看出,无法启动的原因是找不到启动文件,已因为设置的启动文件在flash中不存在,原因很可能是加载了新的版本文件后,没有修改启动文件,导致启动文件不存在,无法启动。
解决办法,在bootrom菜单里设置启动文件后重新启动设备。
========< File Manage Menu >===========
| <1> Display File List
| <2> Rename File
| <3> Delete File
| <4> Format Device
| <0> Return to Main Menu
===================================
Enter your choice (0-4): 0 //返回主菜单
===========< Main Menu >=================
| <1> Boot System
| <2> Set Startup Application Software
| <3> File Manage Menu...
| <4> Load and Upgrade Menu...
| <5> Modify Bootrom Password
| <6> Reset Factory Configuration
| <0> Reboot
====================================
Enter your choice (0-6): 2 //设置启动文件
Current boot application software : <flash:/v300r001c00spc500.bin>

<1> Modify setting
<0> Quit
Enter your choice (0-1): 1
File(s) in flash:
1:flash:/private-data.txt 37 bytes
2:flash:/patchnpstate.dat 0 bytes
3:flash:/v300r001c00spc900.bin 44118425 bytes
4:flash:/ssl_vpn_cfg.zip 2062 bytes
5:flash:/vrpcfg.zip 1465 bytes
……………………………………
Total Space: 58651648 bytes!
Free Space: 10540032 bytes!
Current boot application software : <flash:/v300r001c00spc500.bin> 
Input the name of application software(eg: flash:/sup.bin):flash:/v300r001c00spc900.bin //输入带盘符路径的文件名
Checking the file, please wait..............Done
Change boot file success! //设置成功 The Next Boot Package File <flash:/v300r001c00spc900.bin>
<1> Modify setting
<0> Quit
Enter your choice (0-1): 0
=============< Main Menu >===============
| <1> Boot System
| <2> Set Startup Application Software
| <3> File Manage Menu...
| <4> Load and Upgrade Menu...
| <5> Modify Bootrom Password
| <6> Reset Factory Configuration
| <0> Reboot
====================================
Enter your choice (0-6): 1 //重启系统
Reading application software <flash:/v300r001c00spc900.bin> ...................Done
Update extended bootrom...Done
ALARM: System Will Reboot...
System will reboot in 3 seconds, please wait ...
........................................

*****************************
* Copyright (C) 2008-2013 Huawei Technologies Co., Ltd. *
* Without the owner's prior written consent, *
* no decompiling or reverse-engineering shall be allowed. *
* Notice: *
* This is a private communication system. *
* Unauthorized access or use may lead to prosecution. *
************************************

User interface con0 is available

Please Press ENTER. //启动成功


Login authentication


Username:admin
Password:*********
NOTICE:This is a private communication system.
Unauthorized access or use may lead to prosecution.
Warning: Using default authentication method and password on console.
<USG2220>
<USG2220>
<USG2220>sys
10:54:54 2012/06/20
Enter system view, return user view with Ctrl+Z.
根因
原因很可能是加载了新的版本文件后,没有修改启动文件,导致启动文件不存在,无法启动。
建议与总结

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