fault ocurred in RH2288 when the server is being installing

Publication Date:  2013-07-09 Views:  1024 Downloads:  0
Issue Description
the server cannot see the hard drives so the installation cannot be done
Alarm Information
in a RH2288V2 server, are trying to install Windows server 2008 and it’s not possible, the server cannot see the hard drives so the installation cannot be done.
Handling Process
Is necessary to start running a startup application that enables disk array that can be used by Windows.

The application is "wizard " and used to configure the disk array (LSI), is started with the server via a BIOS type application.
• LSI controller cards have two types of driver files:
  • *.zip file: Decompress the file and then copy it to the floppy disk for installation.
  • *.img file: Use the virtual baseboard management controller (BMC) floppy disk drive (FDD) to mount an image file.
• The flopply disk containing the driver file has been placed in a USB flopply disk driver
• Disable the write protection function
• Install the Windows 2008 OS as promp.
• Load Driver
• Browser select the formder where the driver is stored
• Complete the OS installation

this is the process to create a RAID:

Ctrl+H for Web BIOS
Adapter Selection (select the adapter)Start
MegaRAID BIOS Config Utility Configuration Wizard Add ConfigurationNextManual ConfigurationSelect RAID LevelAdd to ArrayAccept DG NextAdd to SPANNextAccept NextAcceptSave this Configuration
Root Cause
when the customer try to load the Windos server 2008 into RH2288, the server send a message informing is not possible see the hard drive, for this reason is not possible finish the installation.