VPM210 can not mute/unmute successfully

Publication Date:  2013-08-14 Views:  462 Downloads:  0
Issue Description
Customer use VPM210 connect with VP903X terminal, when using it, find that can not mute/unmute in VPM210 successfully.

1.Make sure the status is in mute from VPM210 and VP9030.

2. While press the button on the VPM210 to un-mute, the VP9030 is still in mute status.

3. While un-mute the VP9030 via remote controller, it works well without issues.

4. While press the button on VPM210 to mute the audio, the VP9030 is still showing in “unmute” status. 
Alarm Information
None.
Handling Process
after confirmed with customer, the option 1,2 are OK.

For the configuration in VP903X, find that "Microphone Array" ---"switch controls" was set as "MIC array only".
Here should be set as "All audio inputs".



After change the configuration, this mute/unmute in VPM210 is successful.
Root Cause
1. check the VP903X terminal's firmware version whether match with VPM210;
2. check the network cable used , whether is sent with VPM210, should be from Huawei;
3. check the configuration in VP903X whether is right.
Suggestions
None.

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