Cannot find 10GE port on S7700

Publication Date:  2013-10-28 Views:  857 Downloads:  0
Issue Description
Customer reported one issue. He bought ES1D2X08SED4 board but cannot find the port. There are two S7700 swithes. One is ok and another is not ok.
On first device:

On second customer could find the 10GE port:
Alarm Information
None
Handling Process
1. Check board status and find it is unregistered.
Slot  Sub Type         Online    Power      Register       Alarm      Primary
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
2     -   ES0DG48CEAT0 Present   PowerOn    Registered     Normal     NA   
3     -   -            Present   PowerOn    Unregistered   -          NA   
7     -   ES0D00SRUA00 Present   PowerOn    Registered     Normal     Master

2. It is present and poweron which means there is no problem about the power system.

3. Check the logbuffer and get below information. I doubt the LPU version is not compatible with MPU 
Oct  9 2013 18:54:45 HW_01 %%01ALML/3/CPU_RESET(l)[54]:The canbus node of LPU board[1/3] detects that CPU was reset.
Oct  9 2013 18:54:37 HW_01 %%01LOAD/4/LOAD_RESULT(l)[55]:Load result is "
The files of LPU board on slot 3 are the latest version, and would be reserved!
Startup download for LPU board on slot 3 finished.".
Oct  9 2013 18:54:06 HW_01 %%01ALML/4/CAN_READY(l)[56]:The canbus node of LPU board[1/3] is ready.
Oct  9 2013 18:54:05 HW_01 %%01LOAD/4/LOAD_CBUS(l)[57]:The load canbus software information :
COMPARE SMS VERSION :read 0x06017300 file error.
Oct  9 2013 18:54:05 HW_01 %%01ALML/3/CANNODE_POWERON(l)[58]:The canbus node of LPU board[1/3] is powered on.

4. Check the output of command "check version all". Found the version is newer and need to upgrade the system.The ES1D2X08SED4 is supported in V200R002C00 and later versions.
1/3        LPU  CANBUS_SDR 0x6         0x0         Newer         Recommend  

5. After upgrade the version, LPU3 register successfully.
Root Cause
1. The board is not registered on S7700.
Suggestions
None

END