TSM server fail to scan the PC terminals

Publication Date:  2013-12-12 Views:  297 Downloads:  0
Issue Description
After finish  TSM deploying and open TSM  scanner function  to scan  TSM Agnet installed  PC, but some PC cannot be found .
Alarm Information
NONE  
Handling Process
1. Ping from TSM server to PC ,it is alive .
2. There is no physical firewall  device on this route.
3. Checking the  software firewall in PC , I  find that  Windows OS pre-installed   firewall is ON,
     after close  it , I   find the  rest PC terminals .
Root Cause
1.the route  from TSM server to pc is not reachable .
2.firewall exists between TSM and PC terminals
Suggestions
When some PC cannot be found by TSM server ,try to check  route and firewall configuration  along the route .

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