in Mini VDI system : can not connect to VM through a thin client

Publication Date:  2014-06-14 Views:  226 Downloads:  0
Issue Description
- system is :Mini VDI
- customer can not connect to VM through Thin client ,but he can login to VM through VNC.
Alarm Information
alarm :

Handling Process
answers for cause analysis questions :
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  1-  check Whether this TC can connect other VMs or not ? ---> TC ca connect ot other VMs
  2-  check Whether  can ping this VM from this TC or not ? ---> form TC can ping this VM
  3-  check registry status for this VM in DDC. -----> VM status is registered

Handling procedure :
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         1: Uninstall the agent in the VM and restart the VM .
         2: Install the agent in the VM, the installation package name is “XdsAgent_x86”,you can find in C:\software in the VM;
         3: Login another normal VM, run “regedit”, export the HKLM\SOFTWARE\Citrix\VirtualDesktopAgent as a register file;
         4: Login VM NCED017,run “regedit”, import the register file to the registry.
Root Cause
  1-  check Whether this TC can connect other VMs or not ?
  2-  check  Whether  can ping this VM from this TC or not ?
  3-  check registry status for this VM in DDC.

Suggestions
none

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