eSpace 7910 under U1980 calls to each other can not display caller name

Publication Date:  2014-06-15 Views:  318 Downloads:  0
Issue Description
a Malaysia hotel solution site, every 7910 ip phones under U1980 calls to other 7910 phones, on the callee phone screen, can not display caller name. for  example, 7051 calls to 7053, on the 7053 screen, only can see 7051 number, but can not see 7051 user name.
Alarm Information
none
Handling Process
above
Root Cause
1. check we already configed the user name for 7051. the command is:
     config modify subscriber dn <string> UserName <string>

2. check the 7053 has the authority to display caller name. use command:
[%eSpace U1980(config)]#show subscriber dn 7053 type newservice

New Service

Rights              Register Information
------------------- -------- -----------
NORMAL              Y                   
RECORD_TONE         Y                   
PLAY_TONE           Y                   
OPERATOR DISCONNECT Y                   
OPERATOR INSERT     Y                   
UNICALL                                 
CLIP                Y                   
CALLLIMIT                               
DDS                 Y                   
CFU                                     
CFB                                     
CFNR                                    
CFO                                     
HOOKING_TRANSFER    Y                   
AMEND_PASSWD        Y                   
CANCEL_ALL_NS       Y                   
OPERATOR_OVERSTEP   Y                   
VOICEMAIL_CFB       Y         [UMSno:2] 
VOICEMAIL_CFNR      Y         [UMSno:2] 
MULTICALLS          Y                   
CALLPARK                                
CNIP                Y                 

3.check the 7051 does not register the service of user name display restriction. use command:
[%eSpace U1980(config)]#show subscriber dn 7051 type newservice.

New Service

Rights              Register Information
------------------- -------- -----------
NORMAL              Y                  
RECORD_TONE         Y                  
PLAY_TONE           Y                  
OPERATOR DISCONNECT Y                  
OPERATOR INSERT     Y                  
UNICALL                                
CLIP                Y                  
CALLLIMIT                              
DDS                 Y                  
CFU                                    
CFB                                    
CFNR                                   
CFO                                    
HOOKING_TRANSFER    Y                  
AMEND_PASSWD        Y                  
CANCEL_ALL_NS       Y                  
OPERATOR_OVERSTEP   Y                  
VOICEMAIL_CFB       Y         [UMSno:2]
VOICEMAIL_CFNR      Y         [UMSno:2]
MULTICALLS          Y                  
CALLPARK                               
CNIP                Y         
CNIR       

4. Note: 7053 must have the name display function.
If 7051 has not specified the name in the personal information, 7051's name cannot be displayed.
7051 can run the
config modify subscriber dn <string> UserName <string> command to specify a user name. The command for deleting a user name is config delete UserName <string> dn <string>.

If 7051 has specified a user name on the phone and also run the config modify subscriber dn <string> UserName <string> command to specify a user name, the user name specified on the phone will be displayed on 7053's phone.
If 7051 has enabled the Calling/Connected Name Identification Restriction (CNIR) service, 7051' name is not displayed on 7053's phone.


5. if check all the steps above, still can not resolve the issue, please check the U1980 software parameter 415---Display caller name from invite msg or config info. we should use value 1, the config info. the default valve of 415 is 0, we use command:
Config softargu type 415 value 1
then test ok.


Suggestions
none

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