No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>


To have a better experience, please upgrade your IE browser.


Self-Help Console Function Being Disabled

Publication Date:  2015-03-10 Views:  668 Downloads:  0
Issue Description
On the WI page, after a user clicks the self-help console icon, "The self-help console function is disabled", as shown in the following figure:

Handling Process
1. Log in to the FusionAccess portal, check the WI configuration. Ensure that the Self-help console gateway is set to Open, and the IP address and port number for the service gateway are correct. The default port number is 8443.

2. If the configuration is correct but the console still cannot be available, install the console. For details, see "Installing Gateway and Load Balancing Components" in the FusionCloud Desktop (Standard) V100R005C10 Software Installation Guide 02.

Root Cause
1. The self-help console function is disabled.

2. The self-help console is not installed.