Automatical configuration backup cannot work on S5700

Publication Date:  2014-09-29 Views:  316 Downloads:  0
Issue Description
Customer configuration automatical configuration backup function on S5700 and found it did not work. Check the logs on S5700 and get below alarm.
Sep 25 2014 18:18:51-05:13 S5700-1 %%01CFM/4/B2S_BACKUP_FAILED(l)[0]:Failed to transfer the configuration file to server X.X.X.X through FTP when automatically backing up the configuration
Alarm Information
Sep 25 2014 18:18:51-05:13 S5700-1 %%01CFM/4/B2S_BACKUP_FAILED(l)[0]:Failed to transfer the configuration file to server X.X.X.X through FTP when automatically backing up the configuration
Handling Process
1. Ping the FTP server IP and make sure the network is fine.
2. Check the configuration and made a local test. Also failed and get same alarm.
3. Check the product documentation and find the path should be relative save path.
path folder :Specifies the relative save path on the server
4. Change the path folder and test it again. It works fine.
Solution
set save-configuration backup-to-server server server-ip transport-type { ftp | sftp } user user-name password password [ path folder ] 

The Path parameter must be relative save path on the server. Or the function cannot work correctly.
Suggestions
When configuring some function, we need to refer to the product manumal to make sure the commands is configured correctly.

END