FAQ-The NetEco cannot obtain video images,What should be done

Publication Date:  2014-10-29 Views:  94 Downloads:  0
Issue Description
The NetEco cannot obtain video images,What should be done?
Solution
Possible Causes:
1) The network camera is faulty.
2) The power over Ethernet (PoE) is faulty.
3) The circuit is faulty.
4) The IP address is incorrect.

Procedure:

Step 1 Check whether the network camera works properly.

Use a spare network camera to check whether the old one is faulty.

Y: If the network camera is faulty, replace it and check whether the fault persists.
If the fault is rectified, troubleshooting is complete.
If the fault persists, go to Step 2.
N: If the network camera is normal but the fault persists, go to Step 2.

Step 2 Check whether the PoE function is enabled.

Observe the indicator for the PoE to check whether the PoE function is enabled.

Y: If the PoE function is enabled but the fault persists, go to Step 3.
N: If the PoE function is disabled, enabled it and check whether the fault persists.
If the fault is rectified, troubleshooting is complete.
If the fault persists, go to Step 3.

Step 3 Check whether the circuit to the network camera is normal.

Use a spare network camera to check the network camera for faults section by section.

Y: If the circuit is faulty, replace the circuit and check whether the fault persists.
If the fault is rectified, troubleshooting is complete.
If the fault persists, go to Step 4.
N: If the circuit is normal but the fault persists, go to Step 4.

Step 4 Check whether the IP address of the network camera is set correctly.

Y: If the IP address is set correctly but the fault persists, contact Huawei technical support.
N: If the IP address is set incorrectly, reset the IP address and check whether the fault persists.
If the fault is rectified, troubleshooting is complete.
If the fault persists, contact Huawei technical support.

END