TE30 shows blue screen and overheated.

Publication Date:  2014-12-16 Views:  366 Downloads:  0
Issue Description
TE30 after working around 10 minutes, appears blue screen on screen, overheated and not respond to ping,

TE30 have version software: V100R001C01B013SP04.




Alarm Information
None.
Handling Process
In Version software appears that hardware cannot be recognized.





Also noticed that Fan temperature get increased after time passed.

DM8148_A8-> bsp temperature get
lArgc invalid: 1
Usage: use it like this:bsp temperature ignore [yes]/[no]bsp temperature set [num]
normal: num less then 80
warn: num more than or equal to 80
critical: num more than or equal to 85

DM8148_A8-> equiptest Displaytem
The board temperature is 64.875000

Root Cause
After device is turn on, the fan not works because the version software doesn’t recognize the hardware. That cause device increase the temperature and after some time overheated, showing blue screen and cannot ping. 
Solution
Install new version software: TE30 V100R001C02SPC200.

After successfully installed, software recognizes the hardware and fan working normally avoiding TE30 overheated.
Suggestions
Not use the device if overheated because can cause serious damage.

END