can't load the GSL flow file

Publication Date:  2014-12-16 Views:  268 Downloads:  0
Issue Description
can't load the GSL flow file
Alarm Information

recive a message of can't load the IVR file.

and on the CTI server when you try to access the file location you got this error.

CTI-Server:~ # su - emad1
</home/emad1/icddir/bin>cd /root/
/root/: Permission denied.
Handling Process
1-Check the IVR configuration on the CTI server.
2-MAke sure that you configure the correct path of the GSL file.
3-Make sure that the user can read/write/excute the file correctly.
4-Make sure that you can access the directory by the cti user .
Root Cause
the user don't have permission to access the directory .
1-Change the mode of the folder that has the GSL file . for Example the root folder
CTI-Server:~ # chmod -R 777 /root/

2-Switch to the CTI user and try to access the folder.
CTI-Server:~ # su - emad1
</home/emad1/icddir/bin>cd /root/
1.main_en.GSL  bin  Desktop  Documents  inst-sys  m  src  TestConnect_0301.txt