Failure to Hear an Announcement Indicating that the Dialed Number Has Been Changed by the Service of Number Change on the Same Phone

Publication Date:  2015-04-21 Views:  106 Downloads:  0
Issue Description
After SoftCo9500 user A enables the service of number change on the same phone, when other users call user A, they do not hear any announcement indicating that the called number has been changed.
Handling Process
Step 1 Learn about the on-site symptom and occurrence of the problem: when calling user A, neither intra-office users nor outer-office users can hear any announcement indicating that the called number has been changed. However, the calling party can be automatically connected to the new number, indicating that the service of number change on the same phone is registered successfully.

Step 2 Check the voice file and query the resource boards. It is found that the voice file is loaded. The number change announcement is transmitted over the default voice channel, which is generally not changed. All these indicate that the voice file is correct.

Step 3 Check user A's service attribute. It is found that user A enables the ONLY service in addition to the service of number change on the same phone. The service of number change on the same phone conflicts with the ONLY service.

Step 4 Confirm with the on-site personnel that user A does not need the ONLY service, and instruct the on-site personnel to disable user A's ONLY service.

Step 5 Call user A and hear the announcement of the service of number change on the same phone. It is found that the service is normal. The problem is solved.

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Root Cause
The possible causes are as follows:
  • The voice file is not loaded.
  • Service conflicts.
  • The service configuration is incorrect.
  • Others.

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