呼叫中心分机拨打视频流程接入码失败

发布时间:  2015-04-23 浏览次数:  123 下载次数:  0
问题描述
分机拨打视频流程接入码后即失败。
告警信息
@0@成功出口
2015-04-22 11:34:23.181   32 $4$[EX_SIB_READINI]
2015-04-22 11:34:23.181   32 ICD_MultiReadINIFile Param: csINIFile=/home/icd/icddir/bin/301/ATP.ini, ucItemCount=16
2015-04-22 11:34:23.181   32 [ITEM0]: type=129, value=/home/icd/icddir/bin/301/VOICE/VideoIvr_MenuVoc.wav
2015-04-22 11:34:23.182   32 [ITEM1]: type=129, value=/home/icd/icddir/bin/301/VIDEO/VideoIvr_MenuVideo.avi
2015-04-22 11:34:23.182   32 [ITEM2]: type=129, value=/home/icd/icddir/bin/301/VIDEO/VideoIvr_SingleViewVideo.avi
2015-04-22 11:34:23.182   32 [ITEM3]: type=129, value=/home/icd/icddir/bin/301/VIDEO/VideoIvr_MultiViewVideo1.avi
2015-04-22 11:34:23.182   32 [ITEM4]: type=129, value=/home/icd/icddir/bin/301/VIDEO/VideoIvr_MultiViewVideo2.avi
2015-04-22 11:34:23.182   32 [ITEM5]: type=129, value=/home/icd/icddir/bin/301/VIDEO/VideoIvr_MultiViewVideo3.avi
2015-04-22 11:34:23.182   32 [ITEM6]: type=129, value=/home/icd/icddir/bin/301/VIDEO/VideoIvr_MultiViewVideo4.avi
2015-04-22 11:34:23.182   32 [ITEM7]: type=129, value=/home/icd/icddir/bin/301/VOICE/VideoIvr_InterlapVoc.wav
2015-04-22 11:34:23.182   32 [ITEM8]: type=129, value=这是叠加播放的文字
2015-04-22 11:34:23.183   32 [ITEM9]: type=129, value=/home/icd/icddir/bin/301/VIDEO/VideoIvr_RecordVideo.avi
2015-04-22 11:34:23.183   32 [ITEM10]: type=50202, value=4
2015-04-22 11:34:23.183   32 [ITEM11]: type=41, value=8001
2015-04-22 11:34:23.183   32 [ITEM12]: type=41, value=8002
2015-04-22 11:34:23.183   32 [ITEM13]: type=41, value=8003
2015-04-22 11:34:23.183   32 [ITEM14]: type=129, value=视频技能
2015-04-22 11:34:23.183   32 [ITEM15]: type=129, value=/home/icd/icddir/bin/301/VIDEO/VideoIvr_SingleViewPic.yuv
2015-04-22 11:34:23.183   32 @0@成功出口
2015-04-22 11:34:23.183   32 $105$[EX_SIB_RES_PLAY_COLLECT_V2]
2015-04-22 11:34:23.183   32 resouce play: VideoPlay with unavailing OperateObject(type=1,resID=712703,ability=1)
2015-04-22 11:34:23.183   32 CurrentSib=105: play&collect result=7112
2015-04-22 11:34:23.183   32 @1@失败出口
2015-04-22 11:34:23.183   32 $2$[EX_SIB_DISCONNECT_V20]
2015-04-22 11:34:23.183   32 Enter CheckUserHookMsg() function, Param: ssp=712703
2015-04-22 11:34:23.183   32 Send disconnect/release msgtype=8 ssp=712703 cause=0
2015-04-22 11:34:23.183   32 IVR(2,32)->CCS(255,2783): 拆线: 原因: 正常拆线
2015-04-22 11:34:23.197   32 CCS(255,2783)->IVR(2,32): 释放呼叫: 原因: 正常拆线
2015-04-22 11:34:23.197   32 @0@成功出口
处理过程

1  通过LST RCWSCFG查看U2990站点具有视频能力。
2  日志里发现IVR有视频、声音、文字叠加功能,通过LST MSUFONTLIB检查U29发现没有加载字库文件。

    

根因
U29没有字库文件且没有加载字库。
解决方案
   添加字库
   ①在U29上执行以下命令:
   ADD MSUFONTLIB: FI=0, FN="songti24.chi", WN="Songti", WI=1, WS=TSBC, WC=GB2312;
   ADD MSUFONTLIB: FI=1, FN="songti16.chi", WN="Songti", WI=1, WS=SSBC, WC=GB2312;
   ADD MSUFONTLIB: FI=2, FN="Asc12x24.dot", WN="Arial", WI=0, WS=TDBC, WC=ASCII;
   ADD MSUFONTLIB: FI=3, FN="Asc8x16.dot", WN="Arial", WI=0, WS=SDBC, WC=ASCII;
   ADD MSUFONTLIB: FI=4, FN="16x16.utf16", WN="UTF16", WI=2, WS=SSBC, WC=UTF16;
   ADD MSUFONTLIB: FI=5, FN="Asc6x12.dot", WN="ASCII", WI=0, WS=DBC, WC=ASCII;
   ADD MSUFONTLIB: FI=6, FN="songti12.chi", WN="Songti", WI=1, WS=WSBC, WC=GB2312;
   ADD MSUFONTLIB: FI=7, FN="UTF24x24.pcf", WN="UTF16", WI=2, WS=TSBC, WC=UTF16;
   ②将字库文件上传至:\\OMU_IP\huawei\cgp\workshop\nes\neX\workspace1\bin\APP\MSU\VxWorks 
建议与总结
字库顺序必须按照‘解决方案’中的顺序执行加载。

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