Blank Screen Upon Live Video Viewing on a Laptop

Publication Date:  2015-06-26 Views:  210 Downloads:  0
Issue Description
Applicable Models:
All IPC models.

Symptom:

After you access the web page of an IPC on a laptop to view live video, a blank screen appears.
Handling Process
Step 1 Install a display adapter (card) driver or upgrade the existing display adapter (card) driver.

Step 2 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.
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Root Cause
No driver mapping the hardware display adapter (card) is installed on the laptop, or the version of the existing driver is too old.

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