The Message "Failed to initialize the play control" Is Displayed When You View Live Video on a Windows 7 PC

Publication Date:  2015-06-26 Views:  213 Downloads:  0
Issue Description
Applicable Models:
All IPC models.

Symptom:

After you access the web page of an IPC on a PC running Windows 7 Professional to view live video, the message "Failed to initialize the play control" is displayed.
Handling Process
Step 1 Close all open Internet Explorer windows.

Step 2 Right-click the Internet Explorer shortcut icon on the desktop and choose Run as administrator.

Step 3 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.
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Root Cause
You do not open Internet Explorer as the administrator.

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