No Image Is Displayed Sometimes During Live Video Viewing on the eSpace IVS Platform

Publication Date:  2015-06-26 Views:  208 Downloads:  0
Issue Description
Applicable Models:
All IPC models.


No image is displayed sometimes during live video viewing on the eSpace IVS platform. However, live video viewing is normal on the IPC web page.
Handling Process
Step 1 Visit Huawei website to obtain the upgrade package.

For details about how to obtain the upgrade package, see section Obtaining IPC Upgrade Packages(As Follows).

Step 2 Upgrade the IPC.

For detailed upgrade operations, see section How Should I Upgrade an IPC on Its Web Page.

Step 3 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.

Obtaining IPC Upgrade Packages:
To obtain the upgrade package for an IPC, perform the following steps:
1. Visit
2. Choose SUPPORT > Software.
3. Choose Unified Communications and Collaboration > Video Surveillance > Cameras.
4. Select the required IPC version and download the required upgrade package.
Root Cause
The IPC version is too early.