Step 1 Upgrade the decoder to the latest version.
For details about how to obtain the upgrade package, see section Obtaining IPC Upgrade Packages(As Follow).
Step 2 Check whether the fault is rectified.
If yes, no further operation is required.
If no, contact your service provider for assistance.
Obtaining IPC Upgrade Packages
To obtain the upgrade package for an IPC, perform the following steps:
1. Visit http://enterprise.huawei.com.
2. Choose SUPPORT > Software.
3. Choose Unified Communications and Collaboration > Video Surveillance > Cameras.
4. Select the required IPC version and download the required upgrade package.