An IPC Is Pinged, but the Ping Fails Immediately

Publication Date:  2015-06-27 Views:  182 Downloads:  0
Issue Description
Applicable Models:
This fault may occur on all IPC models.

Symptom:

After an IPC is powered on, it can be pinged, but the ping fails immediately.
Handling Process
Step 1 Ensure that the IPC works in stable voltage.

Step 2 Capture data packets sent by the IPC and analyze the captured data packets.
  • If the IPC continuously sends broadcast packets to 0.0.0.0, upgrade the IPC to the latest version.
NOTE:
There might be network storms when the IPC connects to the optical network unit (ONU) of some models. If this occurs, upgrade the IPC to the latest version.
  • If the IPC sends packets normally, go to Step 3.
Step 3 Reset the IPC and ping the IPC again after powering it on.

Step 4 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.
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Root Cause
The possible causes are as follows:
  • The IPC voltage is unstable.
  • There is a network storm.

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