Step 1 Log in to the IPC web page as the admin user.
For details about the default password of the admin user, see the user guide for the device.
Step 2 Choose Settings > Channel Configuration > Video Stream Parameters. The page shown in Figure 1 is displayed.
Figure 1 Video Stream Parameters page
Step 3 Set Stream Package to Dual code streams. The primary and secondary streams are enabled.
Step 4 Register the IPC with the platform again.
Step 5 Check whether the fault is rectified.
If yes, no further operation is required.
If no, contact your service provider.