FAQ-The Function of Preview Is Not Available for the Speed Dome Under a Normal Network Environment

Publication Date:  2015-06-27 Views:  196 Downloads:  0
Issue Description
The function of preview is not available for the speed dome under a normal network environment.

NOTE:
This FAQ may occur on IPC6512-Z30, IPC6522-Z30, IPC6622-Z30.
Solution
The possible reasons are following.
  • For LAN, please check whether the Internet Explorer plug-in has been installed correctly. Some of the blocking software might prevent to download the Internet Explorer control, please change the intercept range of the software.
  • The UPnP needs to be enabled when accessing by crossing routers. You can also manually map the 80, 8000, and 554 port on the router.
  • Please check whether the device has met the upper-limitation of the preview channel number.
  • Please check the adequacy of the network bandwidth.

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