No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

Invalid Skill Queue Parameters

Publication Date:  2015-06-29 Views:  258 Downloads:  0
Issue Description
When a user logs in to the CMS system using a phone number, an error message "Invalid skill queue parameters" is displayed.
Handling Process
1. Log in to the web configuration console as a system administrator.
2. Choose Web Configuration Console > VDN 1 Configuration > Agent and add the agent to a skill queue.
3. Log in to the CMS system as a system administrator.
4. Choose System Mgt. > WAS Sync Config.
5. Click   next to the VDN to which the user belongs to synchronize VDN information.
6. If the fault still persists, obtain help through the channels described in Help Channels.
Root Cause
No skill queue is assigned to the user. 

END