1. Log in to the web configuration console as a system administrator.
2. Choose Web Configuration Console > VDN 1 Configuration > Agent and add the agent to a skill queue.
3. Log in to the CMS system as a system administrator.
4. Choose System Mgt. > WAS Sync Config.
next to the VDN to which the user belongs to synchronize VDN information.
6. If the fault still persists, obtain help through the channels described in Help Channels.