CMS Display Exception Due to the Incompatible Browser

Publication Date:  2015-06-29 Views:  122 Downloads:  0
Issue Description
The CMS supports only Internet Explorer 8 and Firefox. When you use other browsers to access the CMS, the CMS fails to be displayed correctly.
Handling Process
When Internet Explorer 8 used to access the CMS is upgraded from an earlier version, perform the following operations:
 Choose Tools > Developer Tools on the Internet Explorer 8.
 Click Browser Mode and choose Internet Explorer 8 from the displayed menu.
 Click Document Mode and choose Internet Explorer 8 Standards from the displayed menu.
 Close the Developer Tools page.
If the Internet Explorer used to access the CMS is earlier than Internet Explorer 8, perform the following operations:
 Uninstall the Internet Explorer browser earlier than Internet Explorer 8.
 Install Internet Explorer 8 or Firefox.
When the browser used to access the CMS is not Internet Explorer 8 or Firefox, perform the following operations:
 Uninstall the existing browser.
 Install Internet Explorer 8 or Firefox.
If the fault still persists, obtain help through the channels described in Help Channels.
Root Cause
The browser used to access the CMS is not Internet Explorer 8 or Firefox.

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