When an agent enables the screen recording function on the Agent Client system, the message "Failed to initialize the screen recording control." is displayed.
Check whether another agent has logged in to the Agent Client system and enabled the screen recording function on the current PC.
If yes, use another PC.
If no, reinstall the screen recording control.
Uninstall the eSpace Agent control from the current PC. Access the Agent Client login page and reinstall the eSpace Agent control as prompted.
If the fault still persists, obtain help through the channels described in Help Channels.
On the same PC, another agent has logged in to the Agent Client system and enabled the screen recording function.
On each PC, the screen recording function can be enabled for only one agent.
The screen recording control is damaged.