Inconsecutive Statistical Time Segments in Tables

Publication Date:  2015-06-30 Views:  188 Downloads:  0
Issue Description
The statistical time segments in tables or graphs are inconsecutive, as shown in Figure 11-7.
Figure 11-7 Inconsecutive statistical time segments
Handling Process
Synchronize the report database server time with the CTI Server time. For details, see Configuring NTP Time Synchronization in the eSpace CC Solution Basic Software Installation Guide.
If the fault still persists, obtain help through the channels described in Help Channels.
Root Cause
When the report database server time is later than the CTI Server time, the time segments on the X axis in tables and graphs are inconsecutive and incorrect report statistics are collected.