No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>


To have a better experience, please upgrade your IE browser.


FAQ-Failure to Perform Call Interception

Publication Date:  2015-06-30 Views:  463 Downloads:  0
Issue Description
An inspector can listen on and break into the ongoing call of an agent, but cannot intercept the call.
The ongoing call is an internal call between two agents.

Inspectors cannot intercept internal calls.
If the fault still persists, obtain help through the channels described in Help Channels.