FAQ-Failure to Perform Call Interception

Publication Date:  2015-06-30 Views:  232 Downloads:  0
Issue Description
An inspector can listen on and break into the ongoing call of an agent, but cannot intercept the call.
Solution
The ongoing call is an internal call between two agents.

NOTE:
Inspectors cannot intercept internal calls.
If the fault still persists, obtain help through the channels described in Help Channels.

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