No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>


To have a better experience, please upgrade your IE browser.


Failure to Start Inspection

Publication Date:  2015-06-30 Views:  379 Downloads:  0
Issue Description
After an inspector selects an agent and clicks Start Screen Inspection, the message "QC operation failed." is displayed.
Handling Process
Verify that the screen recording function has been enabled for the agent on the Agent Client system.
If the fault still persists, obtain help through the channels described in Help Channels.
Root Cause
The agent does not enable the screen recording function.