FAQ-In the Windows operating system, why does the ISM shortcut icon disappear from the desktop

Publication Date:  2015-07-24 Views:  229 Downloads:  0
Issue Description
In the Windows operating system, why does the ISM shortcut icon disappear from the desktop?

Solution
The possible causes of this symptom include:
  • After the JRE program is upgraded on the maintenance terminal, the program automatically empties the Java-related temporary files and cached files. As a result, the ISM shortcut icon is deleted from the desktop.
  • A user deletes this shortcut icon by mistake.
The JDK source code cannot be changed, and the deleted ISM shortcut icon cannot be retrieved; therefore, you need to add a new ISM shortcut icon through the Java Application Cache Viewer dialog box. Perform the following operations:

1.  On the maintenance terminal, choose Start > Run.

2.  Enter javaws -viewer.
The Java Application Cache Viewer dialog box is displayed.

3.  Right-click the ISM application program, and choose Install Shortcuts from the shortcut menu.

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