Telepresence host is disconnected from middle codec

Publication Date:  2015-08-03 Views:  149 Downloads:  0
Issue Description

-> TP3118S

-> can not operate the telepresence using PAD

-> no images in any of the 3 screens

-> codec version: V100R011C03B015SP02

 

Alarm Information

PAD ALARM and Host Alarm: Telepresence Host is disconnected from middle codec

 


Handling Process

-> check the web telepresence host with login admin: It was possible to check that there is an alarm showing no connection with middle codec

-> open middle codec to check the configuration and compare with left codec that was working normally.

 

TP left codec configuration:

TP middle codec configuration:


-> Comparing the 2 configurations: In the middle codec there is no field to configure the Telepresence Host IP

 

Root Cause

 

  1. In the middle codec there is no field to configure the Telepresence Host IP

 

Solution
  1. Since the codec and host have communication through telnet, it is necessary to allow the Telnet in System Settings > Network > Security and Service > Others
  2. After Telnet is allowed in middle codec, appears the field to configure Telepresence IP address
  3. When the IP address was configured the connection stay ok.

END