FAQ-What Can I Do If the Presentation Source Audio Continues to Be Sent to Remote Participants After the VPM220 or VPM220W Is Muted

Publication Date:  2015-08-07 Views:  88 Downloads:  0
Issue Description
During a conference, the presentation source audio is still sent to remote participants after I mute the VPM220 or VPM220W. What can I do?
Solution
On the TE series endpoint, Switch controls is set to MIC array only.

On the endpoint web interface, choose System Settings > Input/Output > Audio and set Switch controls to All audio inputs.

On the endpoint remote controlled UI, choose Advanced > Settings > Audio > Audio Input and set Switch controls to All audio inputs.

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