Video Jitter on an HD Display

Publication Date:  2015-08-07 Views:  79 Downloads:  0
Issue Description
When the telepresence system is powered on, video jitter occurs from time to time on an HD display.
Handling Process
Step 1 Log in to the telepresence host web interface. Set the output of the problematic camera lens to the three HD displays.

Step 2 Perform either of the following:
  • If video jitter occurs only on the original HD display, the cable that connects the HD display to the telepresence host is faulty. In that case, replace the cable.
  • If video jitter occurs on all the three HD displays, the telepresence host is not correctly connected to the camera lens. In that case, go to step 3.
Step 3 Physically connect the problematic camera lens to any of the HD displays. Then perform either of the following:
  • If the issue persists, the camera lens is faulty. In that case, replace the camera lens.
  • If the issue is addressed, the video board on the telepresence host is faulty. In that case, replace the 9# video board.
Root Cause
The camera lens is malfunctioning.

The DVI cable connected to the HD display is affected by electromagnetic interference

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